IT Helpdesk

ALICE URL: https://auth.aliceapp.com/login-staff

Admin Portal:

Once logged in, click the circle in the top right of the screen with your initials in it. From the dropdown, click 'Admin'.

Manage Users:

On the following page, select the Manage user button.

This will open the manage users panel, which will allow you to search users by a variety of different criteria such as name, position, email, status, etc. 

Here you can add users, or select existing users to delete or make edits to. 

Adding Users:

Select the 'Add User' button within the manage users panel, which will open the following window. Required info to fill out is name, username, password, position, user type, and roll. Only change or fill out other information/fields if you've been asked to by hiring manager.

For usernames I have been using the property acronym (uppercase), followed by a '.', followed by first initial and last name (lowercase)   Ex. WER.cbrod

Checkboxes as seen below are standard for new accounts. 

Select 'Save' and your user will be created and saved to the user list. 

Modifying Users:

To modify a user, navigate to the user list, and select the checkbox to the left of the username. 

Select the 'Edit User' button to re-open the user editor window as seen when creating a user. 

Deleting Users/Locking account:

For now we do not have a way to delete users, instead we lock accounts. 

To lock a user account, navigate to the user list, and select the checkbox to the left of the username. 

Select the 'Manage Status' dropdown button and ensure 'Locked' is checked.