IT Helpdesk

General

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Guest Room 1

• Adjust the Time on a Guest Room Alarm Clock

Audio Visual

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Hotel Video Channel 3

• HDMI Encoder Config & Inititial Setup (Blonder Tounge CV HDMI2 QAM IP)
• HDMI Encoder Video Stream Servicing(Blonder Tounge CV HDMI2 QAM IP)
• Q2Q Video Stream Setup

Agilysys POS FAQs

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Agilysys_Infogenesis_Universal Desktop 12

• One or more POS Terminals stops printing to one or more Kitchen Printers
• Ingenico Credit Card "Alert irruption!!!" Error
• All Printers printing gibberish in the kitchen
• Cash Drawer will not open
• Make an employee "Inactive" in Universal Desktop

See all 12 articles

Software FAQ

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Admin Tasks and FAQ 1

• TaskScheduler-Admin Rights Windows (EMC Micros)

Adobe 1

• Set Adobe to open all .pdf files

Alice 1

• Creating/Modifying User Account Alice

Ambiance 1

• Ambiance USB Encoder Setup

Canary 1

• Canary Technologies - Create User

Citrix_MRI 2

• Installing MRI Direct Print Driver and Fonts
• Enabling Macros for Network Drives

MS Office 365 Suite 2

• Windows Lockout
• Creating an Email Signature in Outlook

MS Office Email / Outlook 5

• Email on PC is locked out
• Outlook - Teams Meeting add-in is missing after upgrading to New Teams
• Set Out Of Office (Automatic Reply) - Outlook Exchange Account
• Create Rule to automatically move emails to inbox
• Exchange - M365 Transfer Email Alias

Maestro 4

• Maestro text is too small
• Setup Online Gift Card Shipping Fee
• Confirmations Not Sending For All Properties
• Maestro Training Request SOP

Nexus 0

Saflok 1

• Saflok key reports by group

Smart Sheet 0

Splash Top 0

Trend Micro 0

Vena 2

• Vena - Install Desktop Add-in for Windows
• Vena Installation

Yellow Dog 1

• Yellow Dog Software Acces - MAC

eFax 2

• How to use eFax Corporate
• How to use eFax 2025-26

Windows 8

• Automatic Power On
• Auto Login
• Disable all Windows Popups
• Unlock Sleep/Power Settings
• Install Active Directory Users and Computers

See all 8 articles

Sharepoint 6

• How to Print, Email, and Download Documents in SharePoint
• "View in File Explorer" SharePoint Selection
• How to Access SharePoint Files from Teams
• How to Provide SharePoint External Access to a Folder for Secure Upload
• Access denied to Sharepoint

See all 6 articles

Intune 1

• Package Intune Win32 Apps

Television System FAQ

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Television Admin 2

• Enter Admin Mode on Coax Hospitality TV's & Channelscan
• How to Factory Reset a Comcast X1 Box

Telephone System FAQ

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End User FAQ 3

• Transfer Direct to voicemail
• Setup or Change Voicemail Greeting
• How to Change VM Greeting Externally/Remotely

Admin FAQ 10

• International Calling - Configuration
• Set Up Voicemail to Email in Phone System
• Call Server IP for Mitel IP phones
• JCH - Winter Call Forwarding (to MOD phone)
• Wharf Cottages Phone Programming Instructions - Guest Room

See all 10 articles

Hardware

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Printers 1

• Driver installed but Printing On and Off

zz_Archived

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Archived Network Resources 1

• Z Drive Documents folder

Synergy 2

• Installing Synergy MMS on mobile devices
• Opening the Synergy Engineering Ticketing System from the Desktop