IT Helpdesk

General

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Guest Room 1

• Adjust the Time on a Guest Room Alarm Clock

Audio Visual

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Hotel Video Channel 2

• HDMI Encoder Config & Inititial Setup (Blonder Tounge CV HDMI2 QAM IP)
• Q2Q Video Stream Setup

Agilysys POS FAQs

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Agilysys_Infogenesis_Universal Desktop 7

• One or more POS Terminals stops printing to one or more Kitchen Printers
• Ingenico Credit Card "Alert irruption!!!" Error
• All Printers printing gibberish in the kitchen
• Cash Drawer will not open
• Make an employee "Inactive" in Universal Desktop

See all 7 articles

Software FAQ

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Admin Tasks and FAQ 1

• TaskScheduler-Admin Rights Windows (EMC Micros)

Adobe 1

• Set Adobe to open all .pdf files

Canary 0

Citrix_MRI 1

• Installing MRI Direct Print Driver and Fonts

MS Office 365 Suite 1

• Windows Lockout

MS Office Email / Outlook 4

• Email on PC is locked out
• Outlook - Teams Meeting add-in is missing after upgrading to New Teams
• Set Out Of Office (Automatic Reply) - Outlook Exchange Account
• Create Rule to automatically move emails to inbox

Maestro 4

• Maestro text is too small
• Setup Online Gift Card Shipping Fee
• Confirmations Not Sending For All Properties
• Maestro Training Request SOP

Nexus 0

Saflok 1

• Saflok key reports by group

Smart Sheet 0

Splash Top 0

Trend Micro 0

Vena 1

• Vena - Install Desktop Add-in for Windows

Yellow Dog 0

eFax 1

• How to use eFax Corporate

Alice 1

• Creating/Modifying User Account Alice

Windows 4

• Automatic Power On
• Auto Login
• Disable all Windows Popups
• Install Active Directory Users and Computers

Telephone System FAQ

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End User FAQ 9

• Transfer Direct to voicemail
• JCH - Winter Call Forwarding (to MOD phone)
• Setup or Change Voicemail Greeting
• Wharf Cottages Phone Programming Instructions - Guest Room
• JCH Phone Programming Instructions - Guest Room

See all 9 articles

Admin FAQ 0

Hardware

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Printers 0

zz_Archived

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Archived Network Resources 1

• Z Drive Documents folder

Synergy 2

• Installing Synergy MMS on mobile devices
• Opening the Synergy Engineering Ticketing System from the Desktop