IT Helpdesk

If the moby 5500 device ever fails please perform unpair steps and then device setup steps to repair devices. The devices are temperamental so you may need to do these steps a few times.

Moby Device repair:

1. Open the Agilysys Pay Freedom Pay app.
2. Select the Configure tab at the bottom.
3. Change the connection from Bluetooth to USB
4. Save connection and kill the app
5. Go to Bluetooth settings and forget the device( please note the device name because that is the Bluetooth Unique Idenifier you will need for setup)

Moby 5500 Device Setup:

1. Enable the Bluetooth option in the terminal device.
2. Open Agilysys Pay FreedomPay App
3. Select Configure option
4. Select Bluetooth from connectivity type.
5. Enter the Bluetooth Unique identifier from the back of the Moby 5500 device

Bluetooth Device name is : MOB55-11773316 (Case Sensitive). Has highlight below.

6. Click Save Configuration.
7. Device ready alert will be displayed on the Agilysys FreedomPay iOS App.
8. Navigate to Settings → Hardware in the terminal device.
9. Select Payment Device option
10. Click Add Button
11. Provide the Device ID and Name (for user identification on the terminal).
12. Connectivity Type must be Bluetooth
13. Click Save
14. Signal prompt will appear, select Confirm.
15. Check if Device Status is updated as Available.