IT Helpdesk

From Agilysys support ticket 434607, this event was resolved from Michael's: The KPS log is found on the server (Found at I:\InfoGenesis\Log_Dir) ...

‘Alert Irruption’ means the terminal can longer be used to accept transactions. Within the innards of the card device, sits an anti-tamper proof dev...

To solve this issue, which is caused once or twice a year by an unknown error coming from the server, physically turn off each network printer in the kitche...

The cash drawer has two connections to the POS Terminal. 1.  The Physical Connection.  The cash drawer is physically connected to POS Te...

1. Log in to UD. 2. Go to the employee section. 3. Select the employee in question. 4. Navigate to the personal tab. 5. Click on the edit button. 6. Set the...

The Credit Card Receipt printer is directly connected to the POS Terminal via a USB Cable.  The credit card receipt printer will not print if the...

The Credit Card readers (aka Pin Pads) are connected to the POS Terminal via internet connection. There could be several reasons why the credit card reade...